Policies
Hours of Operation
Hours of operation are Monday – Friday, 10 am – 7 pm Central Time. If you do not receive an immediate answer via phone, please leave a message and your call will be returned promptly. You can also contact us via email at info@mbeze.com. Our website is open for shopping 24/7.
Processing of Your Order
All orders will be processed for shipping within 1 – 2 business days. There are no additional handling fees. Your credit card will be charged when the order has shipped.
Back Orders & Out of Stock Items
If any of the products you order are out of stock or on back order, you will be notified via email or phone and given the option to receive the product when it is back in stock or cancel your order. No additional shipping will be charged for back ordered items.
Returns & Exchanges
If you are not completely satisfied with your purchase, you may return or exchange your products within 30 days of purchase. Please email returns@mbeze.com or call 715-297-8642 and you will be instructed on how to complete your return.
Refunds will be given for the price of the product and any applicable tax only. Unfortunately, shipping costs cannot be refunded. You are responsible for return shipping fees unless the product arrived to you damaged or was not what you ordered.
Missing Orders
If 10 business days pass and you still have not received your order, please contact us. We deliver all packages via Fed Ex only. Tracking information is provided to you when your order ships. If your order does not arrive to your shipping address and we are unable to track its arrival, we will ship another order to you at no additional charge. If tracking information shows that the order has been successfully shipped to the shipping address you provided, we will not resend/replace the order at no additional cost. Please make sure that all orders are being delivered to secure addresses, free from possible theft and weather damage.
Privacy Policy Statement
Our postal address is
PO Box 893
Wausau, WI 54402
For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).
We collect the domain name and e-mail address (where possible) of visitors to our Web page, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).
The information we collect is used to customize the content and/or layout of our page for each individual visitor.
With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart.
If you do not want to receive e-mail from us in the future, please let us know by visiting your account area.
If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.
Upon request we provide site visitors' with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them .
Upon request we offer visitors the ability to have inaccuracies corrected in contact information.
With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.